FLAT RATE POSTAGE - ONLY £3.95
FREE DELIVERY ON ALL ORDERS OVER £45
Payment, Delivery and Returns Information
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We use Paypal for all Domestic and International orders. If you do not have a Paypal account, you can sign in as a guest when prompted,
and use your usual Credit/Debit Card
UK SHIPPING PRICES:
Your order will be sent via Royal Mail and you will be notified upon dispatch
Standard, Flat Rate P&P £3.95
All orders Over £45.00 qualify for free delivery
We ship many orders internationally, and to ensure that we do not over charge, particularly for smaller/individual items, we will send you a shipping quote upon order. Once you have agreed to this, we will then send you a PayPal request for the shipping balance. Our current web version is not set up to do this automatically. We endeavor to complete this process as quickly, and as easy as possible for you. If you are not happy with the shipping quotation, as dictated and set out by our Royal Mail International Parcel service, you have every right to request and order cancellation
WHAT HAPPENS AFTER I PLACE MY ORDER?
Upon completing your purchase you will receive an order confirmation email from us.
Once we have picked, packed and posted your parcel, you will receive a dispatch notification also.
We dispatch in stock items within 48 hours, Monday to Friday.
All Handmade to order items will be sent within 10 working days. If there is an issue in getting your item out to you within this time, for example during incredibly busy periods such as around the Sabbat's, we will notify you straight away
OUT OF STOCK OR BACK ORDER ITEMS
Technical errors can occur from time to time, and subsequently, our online inventory can be a little slow in updating if a large number of orders have been placed at the same time. This will result in items showing in stock that may have gone out of stock a few moments earlier. In this instance we will notify you immediately and advise when the ordered item is due back in stock. You will of course have the right to cancel your order should you not be happy with the new ETA
Royal Mail collect our parcels Monday to Friday and deliver to our customers Monday-Saturday.
You are within your right to cancel any order placed with us prior to dispatch. To do so, please send us an email to: [email protected] statinng your order/paypal transaction number, date of purchase and a short explaination of why you wish to cancel. It would be useful for us to have this information incase it is something we need to look at internally in terms of our products or service.
If you wish to cancel after dispatch, you will have to wait for the goods to arrive and go through the returns process as listed below.
CANCELLING BESPOKE/HANDMADE ITEMS
We cannot guarantee that bespoke or handmade orders can be cancelled. There is a good chance that we have already sought the materials etc needed to process your order, or we may well have begun to craft your item. We will consider all Bespoke and Handmade cancellations individually and on the basis of how far through the process of crafting we are at and of course, your circumstances. Please contact us directly by email to discuss: [email protected]
RETURNS AND EXCHANGES
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
The quickest way to request and process a refund is via direct email, telephone call or our contact form. You will need to provide us with your email address, date of order and order number which can be found at the top of the receipt that you will receive alongside your order. It would also be useful for you to provide a brief explanation of why you wish to return your item so that we may use it to improve our products and services if necessary.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
RETURNING BESPOKE/HAND CRAFTED PRODUCTS
Returns will be considered on an individual and circumstantial basis, please get in touch with us via email to discuss: [email protected]
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you paid via Paypal your refund will have been instant. If you are unable to find the transaction please contact us and we will be happy to provide you with the Transdaction ID and refund confirmation.
If you haven’t received a credit/debit card refund yet, first check your bank account again.
Then contact your credit card company, it may take 5-10 working days before your refund is shows on your bank statement
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
We only replace items if they are defective or damaged or do not fit the recipient ( this applies to jewellery such as rings and bracelets). If you need to exchange it for the same item or require resizing, send us an email at [email protected]
Upon approval of your return or exchange, you will be provided with (via email) the return address. As we are not an establishment open to the public, and operate from home, we do not list our address on any public domain.
When returning, please do remember to include a note stating your name, order number and shipping address so that we can handle your return/ refund as quickly as possible
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.